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      How we can help

      Consumer Lab

      Gain a better understanding of consumers with a holistic view of how they live today—and how they’ll likely live tomorrow.

      Consumer Lab
      • Overview
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      Your consumers are more than transactions and data points. At the Consumer Lab, we make it our mission to find out what makes them tick—how they work, care for themselves, eat, play, shop, move, and socialize—and what those behaviors reveal about the products and services they will need.

      We help brands, retailers, healthcare providers, and financial services companies connect consumer behavior research and macro forces—such as demographic shifts and income trends—with business decisions and outcomes.

      We leverage both insight and foresight, analyzing today’s trends and anticipating tomorrow’s possibilities. In doing so, we equip you with the tools you need to stay deeply connected to the people behind the data.

      What to Expect

      What to Expect

      A 360° approach

      Access insights shaped by longitudinal consumer research, macro trends, quantitative and qualitative research, AI-enabled tools, and knowledge from industry experts.

      The story behind the numbers

      Understand the “why” behind consumer behavior, uncover common mindsets, and pinpoint what drives “say-do” gaps.

      Evidence-based decision making

      Bridge the gap between consumer behavior and business outcomes—and turn insight into (better informed) action.

      Our Approach

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      We help you position people at the core of your business by delving into everything from their self-care habits and entertainment preferences to how they spend their money.

      Today

      What keeps people up at night?

      How is the macroeconomic environment impacting spending?

      What is my brand’s perception and stretchability?

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      What are some plausible futures for your category?

      What will consumption look like in 2035?

      Is this signal a fad or a trend?

      Our Insights on Consumer Behavior

      Retailers Have a Secret Weapon in AI-Powered Shopping: Trust
      US consumers would be more comfortable with AI buying on their behalf if a familiar retailer were involved.
      Powered by the Global Consumer Lab
      Consumer Products
      How US Consumers Are Adopting Generative AI
      Daily use of gen AI is becoming routine, but some mistrust lingers.
      Powered by the Global Consumer Lab
      Retail
      Agentic AI in Retail: How Autonomous Shopping Is Redefining the Customer Journey
      As agentic AI transforms retail economics, industry leaders will compete for shoppers and agents alike.
      Retail Holiday Newsletter
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      In the News

      In the News

      Our insights appear across prominent media outlets and conferences.

      Our Consumer Lab Team

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      Leah Johns Practice Director, Global Consumer Lab Lisbon

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      Amanda Howe Partner London

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      Joëlle de Montgolfier Practice Executive Vice President Paris

      Lyne Jaroudi Practice Senior Manager Dubai

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      Richard Webster Partner London

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      Marc-André Kamel Partner Paris

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      Karen Harris Managing Director, Macro Trends Group New York

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      Ian Weber General Manager, Pyxis New York

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      Related Offerings

      Net Promoter System®

      Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.
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      • Elements of Value®

        Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.

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      • AI, Insights, and Solutions

        Drive competitive advantage through AI, human-centered digital innovation, and data-powered solutions.

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      • Consumer-led Brand Growth

        The Bain Brand Accelerator is a powerful, data-driven solution that puts consumers at the heart of your growth strategy.

        More

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