Joanna Zhou
Practice Director,
About Joanna
Recent Insights
- “Customer Engagement Is Banking’s New Battleground,” Infographic, Σεπτέμβριος 2026
- “Customers Want Relationships, Not Just Easy Experiences,” Brief, Απρίλιος 2025
- “Companies That Earn Customers’ Loyalty Outperform With Investors,” Snap Chart, Οκτώβριος 2024