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      Max Waldron

      Partner,

      New York
      Headshot of Max Waldron
      Get in touch

      About Max

      Expertise

      • Customer Experience
      • Financial Services
      • AI, Insights, and Solutions
      • Innovation & Design
      • Marketing Effectiveness and Efficiency
      • NPS Prism®

      Highlights

      • Deep experience in value proposition design, customer experience and marketing
      • 10+ years at Bain across four offices

      Max Waldron is a member of our Financial Services and Customer practices and has over ten years of experience at Bain.  He is also a member of Vector where he leads integrated teams with capabilities in Innovation & Design and AI, Insights & Solutions.

      Max advises clients at the intersection of value proposition design, customer experience, and marketing. He is passionate about creating differentiated products and experiences that delight customers and win their loyalty.

      Outside of client engagements, Max is a frequent trainer and program manager at global trainings. He is an avid runner and a qualified tour guide in his adopted home of New York.

      Max holds an MBA from INSEAD, and an MA in International Ethics from King's College London.

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      View more team members

      Recent Insights

      • “Ready for Launch: How Gen AI Is Already Transforming Marketing,” Brief, Μάιος 2023

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      Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

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