NEW YORK—February 5, 2024—Bain & Company has appointed Mikaela Boyd to lead its Americas Financial Services practice. Mikaela, whose time at Bain spans 17 years, will remain based in Bain’s New York office, where she has a track record of successfully advising Financial Services clients, primarily those from within the Payments sector, to address their most pressing business issues. This includes generative AI, in which Boyd is a leading expert.

In her new role, Mikaela is poised to leverage her expertise in generative AI and other forces transforming the space, to lead Bain’s Financial Services partner team and their clients in this critical moment. This includes leveraging and integrating Vector℠; Bain’s integrated digital delivery platform which provides clients with leading innovation and automation capabilities.

“Mikaela’s leadership is central to ensuring our clients are met with the market-leading thinking and capabilities necessary to succeed, especially as the industry continues to consider disruptions brought by emerging technologies,” said Julien Faye, head of Bain’s global Financial Services practice. “Mikaela understands what it takes to win within today’s rapidly shifting landscape and will lead the team to deliver unparalleled results for our clients.”

To date, Bain’s global Financial Services practice has worked with 95% of the world’s top 15 global banks, and all top five multiline insurance companies. The firm’s offerings span every corner of the industry, including banking, payments, insurance, wealth and asset management, and capital markets—all of which are met with a wide range of cutting-edge capabilities to address areas such as growth and innovation strategy, sustainability, customer experience design, M&A, and large-scale transformation.  

“While disruptive technologies, such as generative AI, bring never-before-encountered challenges that are technically complex, they also open the door for a wide range of new opportunities,” said Mikaela. “I am looking forward to working with our partner team and global Financial Services leaders to continue to navigate this exciting moment and set up our clients for long-term success.”

In addition to digital innovation, a commitment to diversity, equity and inclusion (DE&I) and mentorship have been a throughline in Mikaela’s career. In particular, she is known for her leadership among women at Bain and beyond, serving as a strategic advisor and mentor to several women-owned businesses and brands.

Prior to joining Bain, Mikaela held strategy and operating roles throughout the independent sector. She holds an MBA from Harvard Business School and a BA from Boston College.

Media contacts

To arrange an interview or for any questions, please contact:

Katie Ware (New York) — Email: katie.ware@bain.com

Gary Duncan (London) — Email: gary.duncan@bain.com

Ann Lee (Singapore) — Email: ann.lee@bain.com