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      Industry

      Healthcare Providers and Services

      Healthcare Providers and Services

      Transform healthcare with innovative, tailored solutions that drive growth, enhance patient outcomes, and ensure success in the digital era

      Our Impact

      10%
      revenue increase from digital customer journey redesign
      50%
      operating margin improvement
      1-2X
      above-market revenue growth

      Healthcare providers are wrestling with a host of issues, from increasing cost pressures and evolving consumer expectations to the move toward value-based care and enhanced healthcare delivery. To build and maintain a winning position you need a strategy tailored to your markets and segments, supported by a fit-for-purpose operating model, and exceptional clinical alignment.  We work with providers around the world to develop those and other capabilities so you can become nimble and efficient, and deliver on your mission as never before.

      Our healthcare provider consulting expertise is built on more than 200 client engagements with providers, payers, and service companies, including integrated health systems, academic medical centers, ambulatory care sites, and physician groups. We have helped our clients address a broad spectrum of challenges and opportunities, from M&A strategy and operational excellence to digital enablement and transformation, agile ways of working, and more.  With more than 150 senior experts, many with direct industry experience, we create seamless, global teams that deliver the truly integrated solutions today's providers require. 

      We are also leaders in healthcare financial-sponsor due diligence, having conducted more than 1,000 diligence projects for private equity clients.  Our depth with financial investors helps us support clients as they evaluate the most promising strategic actions and deal opportunities.

      Lea más Read less

      AI in Healthcare Providers and Services

      We partner with healthcare providers and services to design AI solutions that improve patient outcomes while driving growth. We work to:

      • Reduce administrative tasks of frontline teams and prioritize higher-impact activities
      • Expand access to quality services
      • Deliver personalized user experiences
      • Accelerate breakthrough discoveries

      With expertise across healthcare delivery, spanning pharma and biotech, medtech, payers, providers, and services, we’re ready to help you lead the future of care.

      Learn how AI is powering new discoveries in healthcare

      Real Outcomes

      Discover how AI strategies and cross-functional teams are transforming patient experiences and redefining healthcare professional (HCP) value within pharma’s evolving commercial model.
      Pharma Commercialization in the Age of AI and Active Patients See how we’re helping global industry leaders win with AI

      How We Help

      We’ll guide your AI transformation, using data-driven insights and automation to enhance the quality of care, inform clinical decisions, and improve cost efficiency.
      Healthcare Providers and Services Explore our AI approach

      Our Client Results

      Case study

      Taking Shared Services to a New Level at a Healthcare Company
      HospitalCo cuts its costs significantly while improving patient experiences

      Case study

      Hospital turnaround stems doctor defections
      Bain developed a turnaround strategy for a hospital experiencing declining volumes that reversed the tide of physician departures and resulted in significant financial improvement.
      See more

      Global Healthcare Private Equity Report 2026

      Record highs, renewed momentum, ready for more

      Read more

      Our Healthcare Provider Consultants

      Headshot of Michael Brookshire

      Michael Brookshire Partner Dallas

      Headshot of Margaret Dries

      Margaret Dries Partner Chicago

      Headshot of Erin Ney, MD

      Erin Morrissette, MD Partner Boston

      Headshot of Jeremy Marlow

      Jeremy Marlow Partner London

      Headshot of Joshua Weisbrod

      Joshua Weisbrod Partner New York

      Headshot of Vikram Kapur

      Vikram Kapur Partner Singapore

      Headshot of Lucy d'Arville

      Lucy d'Arville Partner Sydney

      Headshot of Luiza Mattos

      Luiza Mattos Partner São Paulo

      See more

      Our Healthcare Provider Insights

      AI Is Still Far from Becoming the Doctor Patients Prefer
      Even for low-acuity sick visits, patients prefer to see their physician in person.
      Snap Chart
      Patient Comfort with AI Is Rising Fast
      Patients have become significantly more comfortable with generative AI, especially with tools that support providers rather than fully automate care.
      Snap Chart
      Overcoming Barriers in Primary Care Transformation
      Health system executives share their strategic priorities for transforming primary care—and what keeps them up at night.
      Snap Chart
      Is Your Health System Ready for AI at Scale?
      Five questions can help health system executives boost AI adoption in primary care and fuel organization-wide transformation.
      Snap Chart
      See more

      How We Can Help

      Strategy

      Strategy

      Breakthrough strategies for sustained value creation

      Read more

      Organizational Design and Operating Model

      Organizational Design and Operating Model

      This is how you make your strategy happen

      Read more

      M&A

      M&A

      Achieve consistently higher returns with a systematic and repeatable approach to mergers and acquisitions

      Read more

      Transformation

      Transformation

      Think big. Change your trajectory.

      Read more

      Customer Experience

      Customer Experience

      Deliver a triple play of results: happier customers, employees and shareholders

      Read more

      Performance Improvement

      Performance Improvement

      In today’s markets, businesses face pressure from customers, investors, and competitors. We help you grow earnings, outperform peers, and win consistently. 

      Read more

      Sales Compensation

      Sales Compensation

      The right sales compensation plan can spur performance like nothing else, yet few leaders believe their plans are truly effective. Sales Compensation Booster analyzes the key issues that affect compensation so you can design an exceptional plan.

      Read more

      Product & Portfolio Management

      Product & Portfolio Management

      Reimagine what you offer and how you provide it

      Read more
      See more
      View All Consulting Services

      Explore Our Healthcare & Life Sciences Sector Expertise

      Explore Our Healthcare & Life Sciences Sector Expertise

      • Healthcare Payers

      • Healthcare Providers and Services

      • Medical Technology

      • Pharmaceuticals

      • Healthcare & Life Sciences

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