Infographic

A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

Infographic

A Smarter Way to Match Customers and Agents
A Smarter Way to Match Customers and Agents
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Related Brief

AI Is Lifting Service-Center Performance

Predictive routing matches customers and agents better, and at lower cost.

Published in 五月 2019
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