Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Infographic

A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

  • May 03, 2019

Infographic

A Smarter Way to Match Customers and Agents
Tags

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.