Reimagined customer experiences and smart operations for retail’s new rules
In a game with frequently changing rules, retailers need to quickly adapt to stay on top. We know from experience. We’re industry thought leaders who defined the omnichannel movement a decade ago. And we’ve steadily built on this legacy, earning a reputation for not only tracking retail’s trajectory—but actually shaping its future.
We believe that strong teams propel our success. This means prioritizing diversity, equity, and inclusion in teaming, as well as collaborating with a broader ecosystem of global industry leaders. These partnerships, along with our executive networks and proprietary tools, uniquely position us to solve your most demanding challenges. Leveraging lessons learned from 3,000 projects—across grocery, apparel, luxury, restaurants, hospitality, specialty and more—we equip you with tailored strategies to meet today’s challenges and tomorrow’s opportunities. This on-the-ground expertise helps you:
Digital disruption, channel expansion, new business models, and heightened consumer expectations have made profitable growth that much more challenging—and that was before Covid-19. Re-tooling for the new normal requires a focus on convenience, engaging experiences, loyalty benefits, B2B profit pools, and a more comprehensive—and slicker—value proposition. Our experts are well positioned to help you not only scale the new hurdles—but also leapfrog the competition.
We help grocery organizations across the industry ensure their strategy both realizes near-term results and positions them to win in the future.
As the preeminent thought leader in fashion and luxury goods we have helped hundreds of companies in every category tailor winning strategies to gain a competitive edge.
The pace of innovation in the restaurant industry has accelerated. Rapid shifts in consumer behavior and digital technology are forcing companies to reinvent every facet of the business.
As retail thought leaders, we’ve always had our fingers on the pulse of the industry’s evolution. In 2011, we helped define the shift from digital retailing to a broader and more dynamic consumer experience: omnichannel retailing. Today, we continue to build on this visionary approach, identifying and shaping key trends—like the pivot to customer-led experiences and the role of data analytics—and then responding with solutions to meet the moment. Our Future of Retail ecosystem encompasses four key areas:
Unlock the full value of data with Advanced Analytics so you can grow categories significantly while reducing costs.
Seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.
A winning digital strategy balances today’s needs with tomorrow’s opportunities. We apply the Bain Radar 360 Strategy® "Today Forward, Future Back" approach to deliver immediate, tangible benefits that propel you into your digital future.
Make sure that every dollar you spend serves your strategy. Zero-based budgeting creates an ownership mindset that reduces costs by 20 to 40 percent, and keeps costs out.
Turn your supply chain into a competitive weapon, one that's digital, sustainable and more resilient than ever before.
Quickly begin delivering the right messages to your customers and building the skills of your team.
of the top 50 global retailers have worked with us in the past decade
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