Jeff Melton

Recent Insights

• “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, Ιούλιος 2020
• “AI Is Making Better Customer/Agent Matches,” Video, Σεπτέμβριος 2019
• “AI Is Lifting Service-Center Performance,” Brief, Φεβρουάριος 2019
• “Jeff Melton: Service Design and Operations,” Video, Δεκέμβριος 2018
• “Firing Up the Customer Experience Factory,” Brief, Ιούνιος 2018