Jeff Melton
Former Partner,
Jeff
전문 분야
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, 2020년7월23일
- “AI Is Making Better Customer/Agent Matches,” Video, 2019년9월4일
- “AI Is Lifting Service-Center Performance,” Brief, 2019년2월4일
- “Jeff Melton: Service Design and Operations,” Video, 2018년12월21일
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, 2018년6월13일