Jeff 전문 분야 기술 텔레콤 Net Promoter System℠ Service Design & Operations 고객 전략 및 마케팅 성과 개선 운영 Bain Accelerated Transformation Behavior Change Capability Sourcing Recent Insights “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, 2020년7월23일 “AI Is Making Better Customer/Agent Matches,” Video, 2019년9월4일 “AI Is Lifting Service-Center Performance,” Brief, 2019년2월4일 “Jeff Melton: Service Design and Operations,” Video, 2018년12월21일 “Firing Up the Customer Experience Factory,” Brief, 2018년6월13일
