Balance quality, cost and revenue objectives as you delight customers and motivate employees
We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.
Increase in customer NPS
less process complexity and costs
Reduction in non-value add interactions (e.g., call volumes, service visits and truck rolls, store traffic redistribution)
얼마나 더 효율적이고, 빠르고, 스마트한 기업 운영이 가능할까요? 베인은 기업 성장과 비용 절감, 전략 실천을 위해 사업 운영의 개념을 새롭게 형성하도록 합니다. 베인이 보유한 수많은 운영 컨설팅 전문가들은 4천 건의 프로젝트에서 협업하여 우수한 업무 효율성을 달성했습니다.
Identify and realize savings across all spend categories and procurement levers.
Conquer complexity, make better decisions and seize high-value opportunities