Balance quality, cost and revenue objectives as you delight customers and motivate employees
We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.
Increase in customer NPS
Reduction in complexity and costs
Reduction in call volumes, service visits and related interactions
Adapt to dynamic environments and go beyond a near-term roadmap to build long-term capabilities that will sustain your competitive advantage.
Identify and realize savings across all spend categories and procurement levers.
Bain can help ensure that you conquer complexity, make faster, smarter decisions, and focus on the areas with the most profit potential.