Bain utilizza i cookie per migliorare la funzionalità e le prestazioni di questo sito. Ulteriori informazioni in merito si trovano nella nostra Informativa sulla Privacy. Continuando a navigare su questo sito, acconsenti all'uso dei cookie.

Accept

Consulting Service

Customer Experience

Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders 

Customer Experience

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed. We call our approach Simple & Digital.  We provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through the Net Promoter System® and our breakthrough benchmarking service, NPS Prism®.

To win in today’s world, one must make experiences simple and digital

Client Results

Client Results

~3,000

Simple & Digital projects completed worldwide

Insights
How to Come Out Stronger from the Covid-19 Crisis: Accelerate Simple and Digital
The ongoing shift to digital customer experience just hit fast-forward. Here are the components for a bold plan to catch up to changing customer behavior.
Brief
A Customer Experience Leader’s Checklist for Responding to Covid-19
The coronavirus pandemic is reshaping how customers and businesses interact, especially on digital platforms. This checklist can help CX leaders map a path forward.
Infographic
Servizi Finanziari
Breaking the Bank: RBS Remakes Retail Operations Around Customer Loyalty
After nearly going bust, the bank has regained stability and growth by following the customer lodestar.
Brief
Telecomunicazioni
Telcos’ Coronavirus Game Plan for Serving Customers
Telcos can take strategic actions to better serve customers in the new normal and quickly emerge from the Covid-19 crisis stronger.
Snap Chart
See more

Featured Team Members

Gerard du Toit Partner Boston

Frédéric Debruyne Partner Brussels

Michael Brookshire Partner Dallas

Luiza Mattos Partner São Paulo

See more

 Results Delivery® is a registered trademark of Bain & Company, Inc.

 Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc

 

Vuoi continuare la conversazione?

Aiutiamo i leader globali e le loro aziende ad affrontare problemi e a cogliere le opportunità. Sosteniamo cambiamenti e otteniamo risultati duraturi.

Contatta Bain

Come posso aiutarti?

Guarda tutti gli uffici