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Customer Experience

Customer Experience

Deliver a triple play of results: happier customers, employees and shareholders

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed. We call our approach Simple & Digital. We provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs. These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through the Net Promoter System^SM and our breakthrough benchmarking service, NPS Prism^SM.

To win in today’s world, one must make experiences simple and digital

How We Can Help

Customer Experience Leadership

Customer Experience Leadership

Pinpoint the customer experience improvements that produce outsized results

Customer Episode Design

Customer Episode Design

A proven way to transform the customer experience, at scale

Net Promoter System®

Net Promoter System®

Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.

Customer Value Management

Customer Value Management

A proven — and undervalued — source of profitable growth.

Service Operations

Service Operations

Balance quality, cost and revenue objectives as you delight customers and motivate employees

Customer Strategy & Marketing

Customer Strategy & Marketing

Applicare un approccio esterno e obiettivo (outside in perspective) e aiutare i nostri cliente a crescere i maniera sostenibile, sono paradigmi fondamenti del nostro operato.

Client Results

Client Results

~3,000

Simple & Digital projects completed worldwide

Insights

Customer Experience Tools and Trends: Let No Tool Stand Alone

Our 2020 survey finds that the most successful companies integrate their CX tools into an overall management system.

Servizi Finanziari

How Chime Is Leading the Way in Customer Loyalty

The digital bank has quickly won over consumers, a sign that further industry disruption could be on the horizon.

Adapting to the Modern Retail Environment

Bain experts discuss current store operational challenges with industry innovators who are meeting them head-on.

Beni di Largo Consumo

Delivering Authentic and Individualized Experiences to Every Customer

Bain experts discuss personalization in the retail industry with innovators at the companies that are making it happen.

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Featured Team Members

Gerard du Toit Partner Boston

Frédéric Debruyne Partner Brussels

Michael Brookshire Partner Dallas

Luiza Mattos Partner São Paulo

Jessica Schreiber Solera Partner Houston

Nikhil Raj Expert Partner Silicon Valley

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Servizi di Consulenza

Servizi di Consulenza

NPS Prism^SM and Net Promoter System^SM are service marks of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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