Analyze. Prioritize. Optimize.

NPS Prism℠

NPS Prism℠

NPS PrismSM is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets you see how you compare to your competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition.

At a Glance

At a Glance

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Current Offerings

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No other source of customer experience NPS benchmarks comes close to the depth and reliability of NPS Prism.

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More About NPS Prism

More About NPS Prism

NPS Prism is based on a rigorous double-blind market research methodology. It gives you hands-on access to tens of thousands of NPS responses along with relevant operational metrics. Armed with customer experience benchmarks and other essential data provided by NPS Prism, you can analyze how you compare to your competitors and other relevant companies outside your industry on the specific interactions that shape the customer experience.

An intuitive dashboard interface allows leaders responsible for key elements of the customer journey to benchmark their company at the customer episode level, so they can prioritize the initiatives that will make the biggest impact on customer experience and customer loyalty. 

NPS Prism is continually refreshed. It includes NPS scores, verbatim customer feedback, and indicators of operational metrics, so you can combine analytics with a nuanced assessment of customer sentiment, satisfaction and operations. We offer a choice of two subscription tiers, allowing you to access this combination of data and services that best fits your organization's needs.

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NPS® is a registered trademark and NPS PrismSM is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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