Analyze. Prioritize. Optimize.
NPS PrismSM is a cloud-based customer experience benchmarking service that provides actionable insights and analysis that guide your creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets you see how you compare to your competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Use NPS benchmarks to propel your growth and outpace the competition.
At a Glance
At a Glance
A unique benchmarking database
NPS Prism’s sampling methodology results in tens of thousands of NPS responses from customers representing the market to show you how you compare to competitors on the interactions that matter most to customers
Easy to use functionality
An intuitive and flexible dashboard interface lets you quickly spot and quantify gaps between your company and individual competitors, model the financial impact of specific actions, and set development priorities
A focus on results
NPS Prism provides CMOs, CCOs and senior leaders responsible for customer experience issues the data they need to make strategic decisions about CX initiatives
NPS Prism is based on our work with hundreds of companies on customer experience transformations and our unmatched leadership as the inventors of the Net Promoter Score
No other source of customer experience NPS benchmarks comes close to the depth and reliability of NPS Prism.Contact us
More About NPS Prism
More About NPS Prism
NPS Prism is based on a rigorous double-blind market research methodology. It gives you hands-on access to tens of thousands of NPS responses along with relevant operational metrics. Armed with customer experience benchmarks and other essential data provided by NPS Prism, you can analyze how you compare to your competitors and other relevant companies outside your industry on the specific interactions that shape the customer experience.
An intuitive dashboard interface allows leaders responsible for key elements of the customer journey to benchmark their company at the customer episode level, so they can prioritize the initiatives that will make the biggest impact on customer experience and customer loyalty.
NPS Prism is continually refreshed. It includes NPS scores, verbatim customer feedback, and indicators of operational metrics, so you can combine analytics with a nuanced assessment of customer sentiment, satisfaction and operations. We offer a choice of two subscription tiers, allowing you to access this combination of data and services that best fits your organization's needs.
Featured Team Members
Consumer Elements of Value®Consumer Elements of Value®
Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.
Net Promoter System®Net Promoter System®
Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.
Net Promoter® for PeopleNet Promoter® for People
Unleash the energy, enthusiasm and creativity of your workforce to fuel productivity and innovation.
Advanced AnalyticsAdvanced Analytics
La practice Advanced Analytics di Bain fornisce ai clienti tre servizi: Sviluppiamo strategie di advanced analytics, aiutando i clienti a ottenere vantaggi competitivi dai dati e dalle capacità analitiche a loro disposizione. Implementiamo gli advanced analytics per supportare le decisioni, aiutando i clienti a migliorare l’efficacia e l’efficienza operativa mediante usi innovativi di dati e analisi. Aiutiamo i clienti a creare l’organizzazione e le capacità relative agli advanced analytic richieste per l’esecuzione delle strategie e l’uso delle applicazioni di supporto alle decisioni. Supportiamo l’organizzazione e la creazione delle competenze con il nostro approccio esclusivo alla gestione del cambiamento, denominato Results Delivery®. Questi tre servizi sono strettamente integrati nelle più ampie competenze settoriali e nei servizi di consulenza di Bain. Inoltre, sebbene alcuni settori siano più avanti di altri nell’uso degli analytic, i big data offrono a tutte le aziende l’opportunità di migliorare la performance. Le ricerche di Bain dimostrano che il vantaggio competitivo acquisito grazie agli analytic è reale: le aziende che sono in grado di sfruttare le evidenze analitiche, per modificare l’operatività o migliorare prodotti e servizi, hanno il doppio delle probabilità di collocarsi nel primo quartile per performance finanziaria nei rispettivi settori.
Customer Experience LeadershipCustomer Experience Leadership
Pinpoint the customer experience improvements that produce outsized results
NPS® is a registered trademark and NPS PrismSM is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.