Where do we lead and lag our competitors? How much is it worth to close the gaps? What should I tell our frontline teams to actually do?
NPS Prism provides the answers. It’s a powerful benchmarking service that builds on our heritage as the inventors of the Net Promoter Score℠ and Net Promoter System℠. Based on a rock-solid sampling and research methodology, NPS Prism reveals the “why” behind your NPS scores, so you can take immediate, direct actions that translate into economic advantage. NPS Prism shows you how you compare to your competitors and helps you prioritize the actions to surpass them. Now you can separate people, process, and product issues, so you know exactly what to improve to drive bottom-line results.
No more debates or uncertainty. Instead, a clear way to benchmark NPS and take customer experience to an entirely new level.