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NPS Prism®

NPS Prism®

A CX benchmarking platform to grow loyalty and sales. Get unbiased NPS® scores for you and your competitors. Visit our website to get started with a demo.

NPS Prism®

Where do we lead and lag our competitors? How much is it worth to close the gaps? What should I tell our frontline teams to actually do?

NPS Prism provides the answers. It’s a powerful benchmarking service that builds on our heritage as the inventors of the Net Promoter Score℠ and Net Promoter System℠. Based on a rock-solid sampling and research methodology, NPS Prism reveals the “why” behind your NPS scores, so you can take immediate, direct actions that translate into economic advantage. NPS Prism shows you how you compare to your competitors and helps you prioritize the actions to surpass them. Now you can separate people, process, and product issues, so you know exactly what to improve to drive bottom-line results. 

No more debates or uncertainty. Instead, a clear way to benchmark NPS and take customer experience to an entirely new level.

 

Discover what makes NPS Prism unlike any other customer experience benchmarking service.

At a Glance

At a Glance

Get unbiased, detailed NPS scores for you and your competitors.

Offerings

Offerings

Get Your Company's Scores

Contact us on our website for more information

Prism Benchmarks

Prism Benchmarks

Measuring NPS isn't new. Lots of companies do it. But very few use NPS benchmarks to understand where they stand, why, and what to do about it.

With benchmarks you’ll make better decisions. You’ll learn from customers who do business with you and competitors. You’ll be able to separate people vs. process vs. product issues.

We break down NPS Prism's benchmarks into pieces:

  • Relationship NPS - your score at the brand level vs. competitors
  • Episode NPS - which customer experiences create promoters vs. detractors
  • Channel NPS - how you and competitors perform in-person vs. online 
  • Share of wallet - where else your customers do business, and why
  • Operational KPIs - how you and competitors perform on customer reported metrics (e.g. wait times)

Discover what makes NPS Prism unlike any other customer experience benchmarking service.

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Discover what makes NPS Prism unlike any other customer experience benchmarking service.

Read more

Thought Leadership

Leadership Team

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Contact Us
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.