A CX benchmarking platform to grow loyalty and sales. Get unbiased NPS scores for you and your competitors.
Where do we lead and lag our competitors? How much is it worth to close the gaps? What should I tell our frontline teams to actually do?
NPS Prism provides the answers. It’s a powerful benchmarking service that builds on our heritage as the inventors of the Net Promoter Score℠ and Net Promoter System℠. Based on a rock-solid sampling and research methodology, NPS Prism reveals the “why” behind your NPS® scores, so you can take immediate, direct actions that translate into economic advantage. NPS Prism shows you how you compare to your competitors and helps you prioritize the actions to surpass them. Now you can separate people, process, and product issues, so you know exactly what to improve to drive bottom-line results.
No more debates or uncertainty. Instead, a clear way to benchmark NPS and take customer experience to an entirely new level.
Get unbiased, detailed NPS scores for you and your competitors.
Compare performance with competitors in banking, grocery, utility, auto, telco, and more
An intuitive and flexible dashboard interface lets you quickly spot and quantify gaps between your company and individual competitors, model the financial impact of specific actions, and set development priorities
Automatically get fresh data with new insights each quarter
Insights available: checking + savings, mortgage, wealth management, credit cards and payments
Insights available: credit cards, lending, deposits and merchant services
Insights available: purchasing, claims, services, payments and account management
Insights available: consumer mobile, home internet, linear paid tv, OTT, B2B wireless and B2B wireline
Insights available: usage, reliability, services and account management
Insights available: purchasing, financing, ownership, the car and service
Insights available: booking, preparing to travel, the flight and frequent flyer accounts
Insights available: in-store shopping, online shopping, loyalty + membership and credit cards
Measuring NPS isn't new. Lots of companies do it. But very few use NPS benchmarks to understand where they stand, why, and what to do about it.
With benchmarks you’ll make better decisions. You’ll learn from customers who do business with you and competitors. You’ll be able to separate people vs. process vs. product issues.
We break down NPS Prism's benchmarks into pieces:
NPS® and NPS Prism® is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.