Solution

Service Operations

Service Operations

Balance quality, cost and revenue objectives as you delight customers and motivate employees

 

 

Service Operations

We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.

Bain partner Corrie Carrigan explains escaping the doom loop in bank contact center operations
 

Impact

Impact

Client Results

Insights

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We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

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