Corrie has more than 20 years of management consulting experience, advising clients across a range of industries on their biggest opportunities and challenges, including customer experience design, digital strategy, contact center optimization, cost reduction, operating model design and frontline enablement.
Prior to joining Bain, she helped launch a niche consulting firm focused on contact center strategy and operations, where she worked for six years.
Corrie received her MBA from the University of Chicago Graduate School of Business, where she received the Dean's Service Award and the Dean's Award of Distinction. She graduated with honors from Duke University.
- “Powering Up the Customer Experience in Utilities,” Brief, June 2019
- “AI Is Lifting Service-Center Performance,” Brief, February 2019
- “Bank Contact Centers: Dial 'T' for Transformation,” Brief, January 2017
- “Escaping the Doom Loop in Contact Center Operations,” Brief, September 2015