Corrie Carrigan
Partner,
Corrie
Corrie Carrigan is a member of our Customer Experience and Performance Improvement practices and is Bain’s global Contact Center product leader.
Corrie has more than 20 years of management consulting experience, advising clients across a range of industries on their biggest opportunities and challenges, including customer experience design, digital strategy, contact center optimization, cost reduction, operating model design and frontline enablement.
Prior to joining Bain, she helped launch a niche consulting firm focused on contact center strategy and operations, where she worked for six years.
Corrie received her MBA from the University of Chicago Graduate School of Business, where she received the Dean's Service Award and the Dean's Award of Distinction. She graduated with honors from Duke University.
Recent Insights
- “Bain & Company moves into downtown Denver office space,” Press release, 2023年10月3日
- “What Delights and Disappoints Electricity Customers ,” スナップチャート, 2019年7月31日
- “Powering Up the Customer Experience in Utilities,” 論説, 2019年6月21日
- “AI Is Lifting Service-Center Performance,” 論説, 2019年2月4日
- “Corrie Carrigan: Episode Analytics,” 動画, 2017年6月28日