Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

We have limited Portuguese content available. View Portuguese content.

Solution

Service Operations

Service Operations

Balance quality, cost and revenue objectives as you delight customers and motivate employees

 

 

We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.

Bain Partner Jeff Melton explains our high-velocity performance system.

Client Results

Client Results

Insights

Featured Team Members

Want to continue the conversation

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results