Karsten Fruechtl

파트너, Melbourne

Telecommunications expert with extensive experience in customer advocacy and digital transformation.

Karsten

전문 분야

Highlights

  • Leader of our Digital practice in Australia
  • Head of our Simple & Digital solution and Service Operations practice in APAC
  • 17+ years of firm experience

Karsten Fruechtl is a partner and the head of our Vector: Digital Delivery practice, based in Australia. He also is a member of our Customer and Communications and Media practices.

He has nearly two decades of management consulting experience, serving clients primarily in the telecommunications, technology, and media industries.

Karsten advises telecom companies on cost and customer transformations, service operations, cross-platform operations, field service optimization, and network design. He recently led the customer experience transformation of a large Australian telecommunications company.

He also advises clients across industries on customer advocacy and the Net Promoter System®.

In addition to his case work, he led our Australian recruiting efforts for five years.

Karsten holds an MBA from the Northwestern University Kellogg School of Management (USA) and diplomas from the University Of Mannheim (Germany) and ESSEC (France).

In his personal time, he enjoys being active outdoors with his family and is especially fond of water sports and mountain biking.

Bain Partner Karsten Fruechtl discusses how applying simple and digital principles can help companies meet consumers' expectations in a digital world.

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