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Harvard Business Review

How to Create a Stakeholder Strategy

How to Create a Stakeholder Strategy

A data-driven approach to design, measurement, and implementation.

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How to Create a Stakeholder Strategy

This article originally appeared in Harvard Business Review.

Most people will readily agree that the first responsibility of business leaders is to grow the long-term value of their companies. But that’s where the agreement ends and the debate begins: What is value, and how should it be measured and managed? Is a company’s value maximized by being shareholder-centric, customer-centric, employee-centric, or some-other-stakeholder-centric? In a complex system where every stakeholder influences other stakeholders’ outcomes—highly engaged employees improve customer satisfaction, which in turn helps accelerate profitable growth, and so on—are any stakeholders safe to neglect?

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