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The Future Belongs to Multichannel

At first glance the vision of a digital bank is already reality. In the area of consumer banking more than 50 percent of all transaction are taken online or mobil according to a current global Bain-survey.

By Dirk Vater and Markus Bergmann

First published on marzo 26, 2015
min read


At first glance the vision of a digital bank is already reality. In the area of consumer banking more than 50 percent of all transaction are taken online or mobil according to a current global Bain-survey. If modern ATM with online functionality are added to the digital channels, this figure adds up to 85 percent and more in some industrialised countries. Mobile banking is key here where user figures are rising worldwide clearly.

At first glance the vision of a digital bank is already reality. In the area of consumer banking more than 50 percent of all transaction are taken online or mobil according to a current global Bain-survey. If modern ATM with online functionality are added to the digital channels, this figure adds up to 85 percent and more in some industrialised countries. Mobile banking is key here where user figures are rising worldwide clearly.