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      How we can help

      Behavior Change: Live the Model

      Identifying behavior changes that get results is the easy part. The challenge? Activating and sustaining them. Our science-based approach helps teams work together to remove friction and create meaningful reinforcement, strengthening key behaviors across your organization.

      Behavior Change: Live the Model
      • Overview
      • What to Expect
      • Insights
      • Our Client Results
      • Our Team
      • Related Offerings

      Traditional techniques to encourage behavior change, such as communications, training, and nudges, often fail to make new habits stick. Using people-centered methodologies grounded in behavioral science, we engage teams so that adopting new behaviors feels natural and soon becomes second nature.

      By determining which business objectives can only be achieved through behavior change, we will help you prioritize, focusing on specific employee groups and behaviors. Insights and pattern recognition reveal which changes will have the most impact. But pinpointing the most significant behavior changes doesn’t mean they’ll become habitual—the pull of conflicting influences, distractions, and motivations is strong. That’s when we deploy our Moments of Truth toolkit.

      Moments of truth are pivotal occasions when choosing a specific behavior is crucial but competing factors make it difficult to take the desired action. Working with you, we design a roadmap to establish behavior change enablers and address friction, so completing the changed behavior is easier and more fulfilling. Enlisting team members as co-creators of solutions imparts a sense of ownership, building commitment to and excitement about practicing the new behaviors across people and organizations. 

      Our proprietary Behavior Sprints move teams from theory to practice and are enabled by digital feedback loops. Our approach enables people to safely try a new behavior and embed it in their daily work, combining the power of personal agency and self-development with team-based support to accelerate change. 

      Read more Read less

      What to Expect

      What to Expect

      Improved frontline performance

      Give supervisors the knowledge and tools to assist teams in integrating new behaviors, leading to superior results

      Transformational programs support

      Develop in-house capabilities for behavior change to spur your company’s upward trajectory and stimulate growth

      Stronger organizational culture

      Strengthen the company’s stated purpose and values by having leaders exemplify and reinforce behavior changes

      State-of-the-art operating models

      Execute new behaviors to bolster your organizational change and lay the foundation for continued evolution

      Our Insights on Behavior Change

      Organizations Don't Change Behavior, People Do
      Behavioral science helps to inspire and engage people in embracing change.
      Brief
      When a Nudge Is Not Enough
      Aligning three sources of reinforcement helps organizations master complex change.
      Article
      Human After All: Organizational Change’s Critical People Factor
      Creating the right organizational chart is just the first step. Behavior change must follow.
      Article
      When a New Organizational Structure Isn’t Enough: How to Truly Live Your Operating Model
      The goal of any organizational redesign is for people to work differently, but that only happens if leaders invest in changing the work itself.
      Brief
      See more

      Our Client Results

      Case study

      Moving Beyond an Operating Model Redesign to Live the Model

      A redesign’s success depends on true behavior change.

      Our Behavior Change Consultants

      Headshot of Tracy Thurkow

      Tracy Thurkow Partner Atlanta

      Headshot of Phil Sager

      Phil Sager Partner Toronto

      Headshot of Christine Frostmark

      Christine Frostmark Partner Stockholm

      Headshot of Bianca Bax

      Bianca Bax Partner Amsterdam

      Headshot of Emmanuel Coucke

      Emmanuel Coucke Partner Kuala Lumpur

      Headshot of Michael Withers

      Michael Withers Partner Melbourne

      Headshot of Lindsey Naylor

      Lindsey Naylor Partner London

      Headshot of Darrell Rigby

      Darrell Rigby Partner Boston

      Related Offerings

      Culture Change

      Culture Change

      Culture is behavior at scale. Companies that create a winning culture are 3.7 times more likely to be top performers.  Our proven approach to culture change is based on behavioral science and can transform your organization.

      Read more

      Organizational Design and Operating Model

      Organizational Design and Operating Model

      This is how you make your strategy happen

      Read more

      Talent

      Talent

      Define your long-term talent needs, develop a talent strategy to meet them and build the right systems to deliver on it.

      Read more

      Leadership Team Effectiveness

      Leadership Team Effectiveness

      An organization is only as successful as the team leading it. Backed by behavioral science, our Top Team Journey solution helps executive teams diagnose and develop their effectiveness and improve their ability to meet strategic goals.

      Read more

      Results Delivery® Office

      Results Delivery® Office

      Our unique approach to orchestrating your change program, using Agile to deliver quick results and our proprietary risk dialogue to remove roadblocks.

      Read more

      Decision Effectiveness

      Decision Effectiveness

      Companies that make and execute effective decisions enjoy a huge payoff: superior financial performance and higher employee engagement. We help assess your company’s decision-making capabilities and position you to make consistently successful choices.

      Read more

      Co-creation and Team Collaboration

      Co-creation and Team Collaboration

      Don’t let the urgent crowd out the important. Unleash the power of your people with our unique Co-creation and Team Collaboration program. It’s a highly effective way to generate the ideas and insights that fuel growth.

      Read more

      Change Power Index®

      Change Power Index®

      A fast and effective tool that measures your organization’s ability to change and benchmarks you against best-in-class companies.

      Read more

      Want to continue the conversation

      We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results

      Bain Insights. Our perspectives on critical issues global businesses face in today's challenging environment, delivered monthly.

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