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Industry

Telecommunications

Telecommunications

This once-stable industry is undergoing a profound transformation. You can, too. 

Telecommunications

Telcos face a paradox: The connectivity they provide is more important than ever, to consumers and business alike. Yet key financial and customer satisfaction measures are low and getting lower, forcing telcos to make hard choices about where to play and how to win.

That challenge is made all the more difficult by several disruptive forces that will upend the traditional integrated telco model over the next decade. To respond effectively, companies will need to adapt their strategies and operating models. Maintaining the status quo will not be an option, and companies will face focused, built-for-purpose competitors in four distinct arenas: infrastructure, services, platforms, and vertical solutions.

Telcos will therefore need to unlearn the old ways and quickly adapt to this new reality. Pick your arena, or arenas, wisely, and understand that each has a very distinct set of rules that define success.

The Four Arenas: How to Pick—and Win—Your Battles Amid Tectonic Shifts

The Four Arenas: How to Pick—and Win—Your Battles Amid Tectonic Shifts

Where to Play and How to Win

Where to Play and How to Win

We can help you decide where to play, when to transition to a new model, and how to understand the rules that define each arena. Our telecom consulting experts have transformed the businesses of most major players across the industry: We’ve helped 93% of the world’s top 30 telecom operators, and we are the leading adviser for private equity funds on telecom deals. We work closely with you to determine your ideal fighting shape, your capacity for change, your current and future technological capabilities and priorities, and, above all, your customer centricity. 

We combine deep industry expertise, strategic partnerships, and proprietary tools to help you:

  • Make the right core strategic decisions about wireless/wireline strategy, fixed-mobile convergence, layer strategy, and more
  • Optimize your infrastructure investment for the highest return given your competitive situation
  • Simplify products and processes, reduce costs, and optimize capex to make you more efficient and effective while better serving your customers
  • Reimagine your operating model to be better prepared for consumer and competitor actions
  • Understand—and leverage—M&A opportunities and best practices
  • Embrace the future by integrating AI into your capabilities and processes
  • Embed environmental, social, and governance best practices in all operations

The telecommunications industry is at an inflection point. The telco of the future will embrace new technologies and processes while keeping customer needs front and center.

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