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Peter Stumbles: Moving Beyond Lean in Financial Services

How hothouse pilot projects can help financial services companies identify, test and deploy meaningful customer service improvements.

By Peter Stumbles

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Peter Stumbles: Moving Beyond Lean in Financial Services
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    Lean programs that focus on cost-cutting rarely meet the goals that financial services firms set out to achieve. Companies stand to gain more from "hothouse" programs—smaller, easily scalable pilot projects—that allow them to identify, test and deploy meaningful customer service improvements, says Peter Stumbles, leader of Bain's Financial Services practice in the Asia-Pacific region.

    Read the Bain Brief: Moving beyond lean in financial services companies

    First published in mayo 2015
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