Events

Join Us at Qualtrics X4

Join Us at Qualtrics X4

Learn about the many exciting innovations shaping customer experience

Thank you for joining us at the Qualtrics X4 Summit, held March 18–20 in Salt Lake City, UT.

We were thrilled to kick off our expanded partnership with Qualtrics as a Diamond Sponsor. This deeper collaboration marked the beginning of a new wave of innovation aimed at enhancing both customer and employee experiences.

The X4 Summit was a fantastic opportunity to explore the latest advancements redefining customer experience. We appreciated the chance to connect with so many of you there.

Our Delegation

Headshot of Phil Sager

Phil Sager Partner Toronto

Headshot of Rob Markey

Rob Markey Advisory Partner Boston

Headshot of Eduardo Roma

Eduardo Roma Partner London

Sponsor
Headshot of Cassy Reichert

Cassy Reichert Practice Area Director (spanish) São Paulo

Headshot of Michael Heric

Michael Heric Partner New York

Headshot of Rahul Sethi

Rahul Sethi Executive Vice President Boston

Headshot of Anna Krementz

Anna Krementz Vice President, NPS Prism New York

Headshot of Paul Smith

Paul Smith Senior Director, MyCX Toronto

Our Insights
Companies That Earn Customers’ Loyalty Outperform With Investors
Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.
Snap Chart
Why Loyalty Programs Fail
And how to fix them.
Harvard Business Review
Using AI to Build Stronger Connections with Customers
Smart companies are using AI to enhance—not automate—the customer experience.
HBR.org
El potencial de la IA generativa para mejorar la experiencia del cliente
La investigación de Bain identificó cinco principios de diseño esenciales para la aplicación de la IA generativa en el recorrido del cliente.
Brief

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Global CX Standards

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