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      The Future of Banking

      What’s next in banking, and how soon will it arrive—or is it already here? To find out, we’re speaking with industry leaders at banks, fintechs, and investment firms, to get their insights on three major themes affecting the future of banking: Banks in Society, Pulling Apart the Value Chain, and New Revenue Engines.

      New Revenue Engines & Capabilities

      New Revenue Engines & Capabilities

      Fintechs have stolen a march on using data-driven insights to build businesses. To respond effectively, banks will have to develop their own platforms and data assets that allow them to monetize data and pursue intelligent selling and cross-selling.

      Pulling Apart the Value Chain

      Pulling Apart the Value Chain

      Digital innovations – from buy now, pay later, to embedded finance at the point of retail sale – are encroaching on banks’ traditional activities. How should banks change their strategy?

      Banks in Society

      Banks in Society

      Many bankers increasingly view their societal role as going beyond regulatory compliance and value creation for investors. They want to advance environmental, social, and governance goals, both within their own organizations and with clients. How can they demonstrate reliable ESG results while also creating a competitive advantage from these activities?

      Our Team

      Headshot of Roberto Frazzitta

      Roberto Frazzitta Partner Milan

      • Global Leader of Banking Sector
      Headshot of Ed Lin

      Ed Lin Partner Singapore

      • Banking
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      Headshot of Ada Di Marzo

      Ada Di Marzo Managing Partner of our Paris office Paris

      • Banking
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      • Net Promoter System®
      • Sales and Marketing
      Headshot of Bruno Perrin

      Bruno Perrin Partner Dubai

      • Banking
      • Financial Services
      • Fintech
      • Sales and Marketing
      • Transformation
      Headshot of Peter Stumbles

      Peter Stumbles Partner New York

      • Global Head of Financial Services practice; Australia managing partner; Expert in Financial Services, Banking and Insurance, Organization, Performance Improvement
      Headshot of Rodrigo Rubio

      Rodrigo Rubio Partner Mexico City

      • Media & Entertainment
      • People and Organization
      • Technology
      • Telecommunications
      Headshot of Katrina Cuthell

      Katrina Cuthell Partner Sydney

      • Agile Enterprise
      • Financial Services
      • Innovation & Design
      • Modern Marketing
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      • Retail
      • Sales and Marketing

      Featured Insights

      For Financial Services Firms, Time for Agile Methods to Bust Through IT Walls
      Broader benefits hinge on orchestrating real IT business-unit collaboration.
      Brief
      AI Strategy in Banking: Choose Your Spots
      Done right, artificial intelligence goes beyond cost reduction to generate value for customers and reduce risk.
      Snap Chart
      Mining Emerald Green: How ESG Analysis of Borrowers Creates an Advantage in Bank Lending
      In our analysis of Rabobank business lending clients, we found a substantially lower credit risk among the companies that perform well on ESG dimensions.
      Brief
      Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
      Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.
      Infographic

      Stay ahead in a rapidly changing world. Subscribe to Bain Insights, our monthly look at the critical issues facing global businesses.

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