Video
Many IT services companies are starting to resemble massive industrial conglomerates. They are challenged with all of the complexities that come with employing hundreds of thousands of people, operating on a global scale and offering a broad portfolio of services. However, some companies manage to run tighter operations than others, maintaining high quality while curbing costs. In this short video, Sandeep Nayak, a partner in Bain's Telecommunications, Media and Technology practice, shares the five traits of leading IT services companies.
Read the Bain Brief: Improving IT services with a factory mindset
First published in juillet 2015