Many IT services companies are starting to resemble massive industrial conglomerates. They are challenged with all of the complexities that come with employing hundreds of thousands of people, operating on a global scale and offering a broad portfolio of services. However, some companies manage to run tighter operations than others, maintaining high quality while curbing costs. In this short video, Sandeep Nayak, a partner in Bain's Telecommunications, Media and Technology practice, shares the five traits of leading IT services companies.
Read the Bain Brief: Improving IT services with a factory mindset