Why Loyalty Programs Fail And how to fix them. Par Maureen Burns, Andrew Pierce and Basma Abdel Motaal Harvard Business Review Why Loyalty Programs Fail Why Loyalty Programs Fail And how to fix them. Par Maureen Burns, Andrew Pierce and Basma Abdel Motaal First published on septembre 13, 2024 min Article Why Loyalty Programs Fail Progress: en Mots clés CMO Insights Payments Services Financiers