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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Why Bain

Why Bain

Bain is a thought leader on major omnichannel topics, including the future of shopping, the modern retail organization, the power of omnichannel stores and the modern retail supply chain.
We have unparalleled experience working with leading retailers and brands to develop and deliver their omnichannel strategies, including adoption of Agile methodologies to fuel speed of innovation.
Our comprehensive, collaborative approach helps you structure your thinking and strategy around all of the complexities of omnichannel.

What to Expect

What to Expect

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Our Omnichannel Strategy Consultants

Alyssa Pei Partner Toronto

Roth Nelson Expert Associate Partner Dallas

Charles Ormiston Advisory Partner Singapore

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Our Insights on Omnichannel Strategy

Elements of Value®

A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22

Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.

Omnichannel Strategy

Brilliant Under Pressure: The Global Diamond Industry 2020–21

Our tenth annual report looks at performance in 2019, reviews the effects of the Covid-19 pandemic in 2020, and updates our long-term outlook for the diamond industry through 2030.

Omnichannel Strategy

Ten Resolutions to Ring in the Future of Retail

Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.

Related Offerings

Operating Model

This is how you make your strategy happen

Go-to-Market Strategy

Enhance every element of your commercial functions to deliver top and bottom line growth

Elements of Value®

Elements of Value®

Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.

Pricing Optimization

Pricing Optimization

Set and get the right price, every time

Zero-based Redesign

Zero-based Redesign

Transform your operating model to simplify your organization, streamline work processes, reveal digital opportunities and unlock massive savings.

Digital Strategy

Digital Strategy

A winning digital strategy balances today’s needs with tomorrow’s opportunities. We apply our "Today Forward, Future Back" approach to deliver immediate, tangible benefits that propel you into your digital future.

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We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

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