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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Why Bain

Why Bain

Bain is a thought leader on major omnichannel topics, including the future of shopping, the modern retail organization, the power of omnichannel stores and the modern retail supply chain.
We have unparalleled experience working with leading retailers and brands to develop and deliver their omnichannel strategies, including adoption of Agile methodologies to fuel speed of innovation.
Our comprehensive, collaborative approach helps you structure your thinking and strategy around all of the complexities of omnichannel.

期待できる結果

期待できる結果

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Our Team

Alyssa Pei Partner Toronto

Roth Nelson Expert Associate Partner Dallas

Charles Ormiston Advisory Partner Singapore

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Insights

Elements of Value®

A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22

Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.

Omnichannel Strategy

Brilliant Under Pressure: The Global Diamond Industry 2020–21

Our tenth annual report looks at performance in 2019, reviews the effects of the Covid-19 pandemic in 2020, and updates our long-term outlook for the diamond industry through 2030.

Omnichannel Strategy

Ten Resolutions to Ring in the Future of Retail

Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.

Related Offerings

Commercial Accelerator

Propel your profitability and growth with an integrated set of operational tools tuned to your market

Retail Media Networks

As advertising dollars continue migrating to digital, retailers can turn their digital investments into potent sources of new revenue. Transforming your digital platform into a media network creates a world of possibilities—if you know how to compete.

Vantage℠

A retail location intelligence solution to inform your footprint decisions

Bain Advanced Retail Buying

Bain Advanced Retail Buying

Unlock the full value of data with Advanced Analytics so you can grow categories significantly while reducing costs.

Consumer Lab

Develop a deeper understanding of your customers, beyond their shopping baskets.

Go-to-market モビライザー

Go-to-market モビライザー

市場機会の詳細な分析を行い、営業チームを動員して市場機会を掴みます。

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