We have limited Greek content available. View Greek content.

Video

Worth the Wait? How Grocery Wait Times Impact NPS

Bain Partner and NPS Prism® founder Jason Barro shares our latest insights and strategies to improve customer experience.

Video

Worth the Wait? How Grocery Wait Times Impact NPS
en

How long are grocery customers really willing to wait at checkout? It may be less than you think. NPS Prism research shows that it’s not just about reducing the time spent in line–it’s the customer’s perception that matters most. In this webinar, NPS Prism founder and Bain Partner Jason Barro discussses our latest data behind wait times and customer satisfaction, and shares real-life tactics to enhance the customer experience.

Snap Chart

The High Expectation for Short Wait Times in Grocery

In a world of ultrafast options, grocery shoppers’ satisfaction increasingly hinges on speedy service.

Register for our webinars

Sign up for upcoming webinars with Bain experts, and watch previous recordings of conversations on topics that matter to your business.

Tags

Έτοιμοι να μιλήσουμε

Συνεργαζόμαστε με φιλόδοξους ηγέτες που θέλουν να καθορίσουν το μέλλον και όχι. Όχι να κρυφτούν από αυτό. Μαζί, επιτυγχάνουμε πετυχαίνουμε εξαιρετικά αποτελέσματα.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.