Bain Partner and NPS Prism® founder Jason Barro shares our latest insights and strategies to improve customer experience.
By Jason Barro
mayo 24, 2022
Worth the Wait? How Grocery Wait Times Impact NPS
How long are grocery customers really willing to wait at checkout? It may be less than you think. NPS Prism research shows that it’s not just about reducing the time spent in line–it’s the customer’s perception that matters most. In this webinar, NPS Prism founder and Bain Partner Jason Barro discussses our latest data behind wait times and customer satisfaction, and shares real-life tactics to enhance the customer experience.
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