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Worth the Wait? How Grocery Wait Times Impact NPS

Bain Partner and NPS Prism® founder Jason Barro shares our latest insights and strategies to improve customer experience.


Worth the Wait? How Grocery Wait Times Impact NPS

How long are grocery customers really willing to wait at checkout? It may be less than you think. NPS Prism research shows that it’s not just about reducing the time spent in line–it’s the customer’s perception that matters most. In this webinar, NPS Prism founder and Bain Partner Jason Barro discussses our latest data behind wait times and customer satisfaction, and shares real-life tactics to enhance the customer experience.

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The High Expectation for Short Wait Times in Grocery

In a world of ultrafast options, grocery shoppers’ satisfaction increasingly hinges on speedy service.

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