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      How we can help

      Technology Operating Model

      Your people are central to your technology strategy. We'll help you maximize their contributions through Agile delivery models as you refine product management, governance and organizational structure.

      Technology Operating Model
      • Overview
      • What to Expect
      • Deep Dives
      • Our Team
      • Insights
      • Related Offerings

      Companies are spending more on technology, yet major transformations usually fail. Often the problem lies with the IT organization itself: team members with critical skills aren't empowered to use them, Agile delivery isn’t bringing the expected benefits and the organization is unable to react quickly to changes in the technology landscape.

      Technology Operating Model enables high-velocity change, consistent governance and a comprehensive talent strategy that ensures your IT organization is set up for success.  We equip your technology leaders with the tools and processes for effective decision-making, help you redesign how work gets done, and organize your teams for accountability and effectiveness.

      The interactive graphic below demonstrates one of our approaches to assessing an organization's technology function and how it can achieve a more balanced distribution of roles.

      Read more Read less

      Chicago partner Will Poindexter explains how companies can overcome some of the common obstacles to superior technology performance 

      What to Expect

      What to Expect

      Speed and effectiveness

      Organize work around products and services, powered by Agile methods, clear roles, with the right incentives

      Engineering excellence

      Support your technical talent with modern techniques and tools so they can advance quickly from idea to live production and deliver maximum value

      Organizational efficiency

      Enhance decision-making and governance processes to make the right trade-offs regarding who does what, and for whom

      Optimized talent

      Identify the right internal and external people for each role and build a system to recruit and retain top engineering talent

      Deep Dives

      A Critical Ratio That Every CIO Should Be Thinking About

      Turn Retail Data into a Competitive Edge

      Unlock profit growth by modernizing data architecture, strengthening governance, and embedding AI at scale.

      Doing Agile Right

      Our latest book is a must-have guide to transform your organization through the power of agile...the right way.

      Learn More

      Our Client Results in AI, Insights, and Solutions

      Our Client Results in AI, Insights, and Solutions

      70+

      Technology Operating Model cases conducted over the last 10 years

      100+

      Our perspectives are informed by hundreds of industry experts, technology leaders, CIOs, and IT architects we survey

      Case Study

      Retailer Revamps Its Technology Operating Model for the Digital Age

      A major specialty retailer sought Bain’s help to revamp its overall IT operating model.

      Featured Team Members

      Headshot of Will Poindexter

      Will Poindexter Partner Denver

      Headshot of Steve Berez

      Steve Berez Advisory Partner Boston

      Headshot of Nigel Cornish

      Nigel Cornish Partner London

      Headshot of Laurent Hermoye

      Laurent Hermoye Partner Brussels

      Headshot of Darren Johnson

      Darren Johnson Partner New York

      Insights

      Technology Operating Model
      Choose to Win: The Five Decisions That Make or Break Banking Modernization
      Banking modernization involves more nuance than the binary-bet caricature of an existential “rip-and-replace” gamble versus a cosmetic refresh.
      International Banker
      Climate Change
      Sustainable Aviation Fuel: The Supply Race Is On
      European production is projected to fall nearly 20% short of mandate-driven demand by 2030, a big opportunity for global feedstock suppliers and refiners that invest now.
      Snap Chart
      Artificial Intelligence
      How Bank CIOs Can Build a Solid Foundation for Generative AI
      A comprehensive approach, not siloed proofs of concept, will allow a bank to serve customers better and improve its economics.
      Brief
      Technology Operating Model
      Upgrading Your Technology Operating Model: Six Themes for Success
      It takes real change to deliver high returns on investment in technology.
      Brief
      Read more

      Related Offerings

      Enterprise Technology

      Enterprise Technology

      Companies with a strategic focus on technology outperform across industries. Stay ahead with tech foundations that fuel lasting growth.

      More

      Technology Delivery Assurance

      Technology Delivery Assurance

      Maximize the impact of your mission-critical and large-scale IT initiatives, from initial definition of your business goals through implementation and sustained success.

      More

      Technology Merger Integration

      Technology Merger Integration

      Technology integration is a critical element of any merger or acquisition—and one of the most daunting. We help you avoid risks and transform this challenge into a significant source of deal value and competitive advantage.

      More

      Systems and Architecture

      Systems and Architecture

      Digital transformation puts entirely new demands and expectations on your systems and architecture. We’ll help you modernize your entire technology stack to become a true technology-enabled leader.

      More

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