ALM: How are you seeing the landscape evolve for Change Management given the current COVID-19 crisis?
Michels: The waves of change that organizations were facing pre-Coronavirus were already unprecedented. Now it’s clearly shifted into yet another gear, and it doesn’t look like we’ll be down-shifting any time soon. Many of our clients have moved quickly to stabilize and protect their businesses, employees, and customers, often using war room-type approaches. What we’re seeing now is that many are beginning to also look ahead and plan for a very different future. They are thinking through all the levers that need to be pulled to recover and then retool for a new reality. The end result – change or risk eventual extinction. The companies most likely to emerge stronger will be those that understand that their institutional ability to change is a precious asset that needs investment, a source of real competitive advantage.