Report

India SaaS Report 2021

India’s next wave of technology giants will be SaaS companies.

By Arpan Sheth, Aditya Shukla, Prabhav Kashyap Addepalli, and Gustaf Ericson

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The Indian Software as a Service (SaaS) landscape continues to mature rapidly, with more companies reaching larger scale and driving heightened investor interest. Investment in SaaS increased 170% over 2020 and is expected to reach $4.5 billion in 2021, accounting for 8% of the overall private equity and venture capital deal value in India. This interest spans both early-stage Indian SaaS companies, with an 85% increase in average value of seed rounds over 2019, and later-stage SaaS companies, with a 20 percentage point increase in share of Series D+ funding rounds over 2019.

Indian SaaS companies that are maturing and have proven scalability are driving this heightened interest across investment stages. In 2021, more than 35 Indian SaaS companies had $20M+ annual recurring revenue (ARR)—a sevenfold increase over five years—with between seven and nine of these companies reaching the $100M ARR milestone (versus one to two companies five years ago).

India’s SaaS transformation is driving value creation in four ways:

Growth in exits: The number of Indian SaaS exits increased 100%, from 6 in 2018 to 12 in 2021, with the Freshworks initial public offering (IPO) initiating a new wave of exits.
High capital efficiency: Indian SaaS firms have excellent ARR-to-funding ratios, in line with global SaaS peers, with select Indian companies even outperforming their US counterparts.
Creation of talent pools: Indian SaaS companies are building a talent pool of professionals with SaaS-relevant skills and currently employ more than 62,000 people in India.
Cascade effects: More than 250 new Indian firms have been founded by former employees of Indian SaaS companies and now employ more than 5,000 people.

Horizontal business software remains the largest subsegment from an investment standpoint, accounting for more than half of all SaaS funding in India (with vertical business software and horizontal infrastructure software composing the remainder). Vertical business software has seen 100% year-over-year growth, with several Indian success stories emerging. Growth is primarily driven by an increased number of deals for vertical business software and larger deal sizes for horizontal business software.

Within these SaaS subsegments, we see numerous noteworthy themes, based on the presence of both mature and highly promising early-stage companies:

Horizontal business software: enterprise collaboration, events tech, conversational artificial intelligence (AI), and human resources (HR) tech
Horizontal infrastructure software: cybersecurity, DevOps and dev tools, and data management and observability
Vertical business software: edtech, healthcare tech, logistics tech, and e-commerce enablement

The continued growth in Indian SaaS funding has attracted an increasingly diverse investor base. India has witnessed the emergence of SaaS-focused funds, combined with growing interest from new investor categories, such as corporate venture capital (VC) and sovereign wealth funds. Investors are also increasingly active across investment stages, with traditionally early-stage investors now focusing on growth investments and later-stage investors participating in earlier rounds. As an example, Accel has invested in seed-stage start-ups like Airmeet and Zomentum, as well as Series C+ start-ups like Zinier and Mindtickle.

As the Indian SaaS landscape matures, founders have begun to expect greater involvement from investors. Investors are increasingly seeking to add value beyond simply providing capital and connections by providing operational support on go-to-market (GTM), product growth, expansion, and recruitment.

With a growing number of world-class founders and strong investor support, Indian SaaS companies are poised to reach $30 billion in revenue by 2025, capturing an 8% to 9% share of the global SaaS market.

Winning formula for Indian SaaS founders

In our experience, winning SaaS companies exhibit a combination of the following key characteristics:

Vision and strategy: playing in a large, well-defined market and having a thoughtful, differentiated product vision
Winning approach: investing time in achieving the right product-market fit, designing pricing and GTM actions to support the product, and maintaining a strong focus on customer success
Enablers: setting up a global organisation with a culture of innovation and teamwork

We repeatedly encounter three business focus areas among Indian SaaS companies as they scale:

Pricing and packaging that serve a broader range of customer segments and drive profit through a suitable price meter and level
Entering adjacencies across products and geographies to continue driving growth
Setting up effective channel sales to expand into new geographies or customer segments and to improve efficiency at scale

Getting these winning business elements right can deliver tremendous business growth. HighRadius, for example, has exhibited several of these winning characteristics over the course of its journey. Before expansion to Europe and small and medium-sized businesses (SMBs), HighRadius focused on building a strong core product and achieving product market fit for North American enterprises. The company supported this growth through carefully curated packages and an outcome-based price meter. With scale, HighRadius started effectively engaging with channel partners for sales and implementation.

Ecosystem enablement

India has a thriving ecosystem of SaaS enablers, including domestic and global investors, numerous incubators and accelerators (such as xto10x and Upekkha), and events and initiatives sponsored by communities such as NASSCOM and SaaSBOOMi.

To further strengthen India’s SaaS ecosystem, stakeholders can take several initiatives:

Government: Train talent and simplify regulations related to taxation and IPOs
Investors: Help founders by providing mentorship, funding, and access to founder and investor communities and publishing playbooks to help refine products, sales strategy, and the hiring process
Founders: Enable knowledge sharing and networking to help one another grow efficiently.
Corporates: Provide funds, training, and mentorship to Indian SaaS companies
Universities: Incorporate vocational training to produce talent with relevant skills

Initiatives that focus on improving talent are especially critical, given that the talent demand-supply gap remains a key issue for Indian SaaS companies. To meet the growing demand for talent, India should focus on increasing the number of graduates with relevant skills while reskilling the existing talent pool to better equip them for an evolving workplace.

We have seen countries such as the US and Canada successfully implement initiatives across stakeholders to support SaaS growth. Israel has also developed a robust SaaS ecosystem, especially in cybersecurity, through targeted interventions from government and universities.

Going forward, India has the opportunity to develop a true niche in horizontal infrastructure software, vertical business software, and SMB-focussed SaaS companies. Although the Indian SaaS market is rapidly maturing, we believe ample growth still lies ahead.

Indian SaaS landscape overview

The Indian SaaS landscape is maturing rapidly, with the number of SaaS firms doubling and 60+ SaaS firms having received Series C+ funding over the past five years.
Investment in Indian SaaS rose to $4.5 billion in 2021, an increase of 170% from 2020, with growth driven primarily by an increase in the number of $50 million-plus deals.
Increasingly mature companies with demonstrable scale are propelling greater investor interest across both early- and late-stage Indian SaaS companies. India now has 13 SaaS unicorns and seven to nine companies with $100M+ ARR.
Indian SaaS is driving value creation in four key ways:
- 100% growth in exits in 2021 over 2018
- Strong ARR-to-funding ratio in line with global SaaS peers
- Creation of a strong talent pool with SaaS-relevant skill sets
- New companies founded by former employees of Indian SaaS companies
Indian SaaS can be classified into three distinct archetypes with several key themes:
- Horizontal business: enterprise collaboration, events tech, conversational AI, and HR tech
- Horizontal infrastructure: cybersecurity, DevOps and dev tools, and data management and observability
- Vertical business: edtech, healthcare tech, logistics tech, and e-commerce enablement
With continued growth, the investor landscape has also diversified, and investors are increasingly investing outside of their traditional investment stages.
The top 10 investors’ share in total deal value across 2019–2021 was 30%–35%, with Tiger Global (by value) and Sequoia (by volume) being most active over 2020–2021.
To address rising expectations from founders beyond capital requirements and network, investors now also provide operational and advisory support for GTM, product growth, and recruitment.
With an increasing number of world-class founders and strong investor support, Indian SaaS companies are poised to reach $30B in revenue, capturing an 8% to 9% share of the global SaaS market by 2025.

The Indian SaaS landscape has witnessed substantial growth over the past five years, with more companies as well as more and larger fundraising

Investment in Indian SaaS is well on its path to increase by 170% from 2020 to 2021, reaching a record $4.5B

Growth from H1 2020 to H1 2021 was primarily driven by an increase in the number of large deals ($50M+)

The top 15 deals constituted ~75% of total deal value in 2021, like prior years, with numerous large marquee deals that were greater than $80M

Early-stage interest in Indian SaaS has increased, with significant growth in average seed round value over the last two years

Interest in late-stage investments (Series D+) is growing as more companies achieve product-market fit and increase focus on GTM

Increased investor interest is supported by increasing Indian SaaS revenue maturity, with seven to nine companies now having reached $100M+ ARR

Indian SaaS has seen a rapid increase in the number of unicorns from 1 in 2018 to 13 in 2021

Gupshup, for example, has exhibited tremendous growth in the last year, capitalising on its historic strengths in product innovation and customer centricity

Exit momentum has improved over the last three years across secondary transactions and M&A, with IPOs opening a new exit path for Indian SaaS companies

Indian SaaS companies are generating value in line with global SaaS peers, with a comparable ARR to funding ratio

Select leading Indian SaaS companies are even outperforming US SaaS peers in terms of capital efficiency

Indian SaaS companies have added 62K+ jobs in India, creating a strong SaaS talent pool for further growth

5K+ new jobs have been created by companies founded by ex-employees of top Indian SaaS companies

SMB-focused India for India and enterprise-focused India for the world companies are attracting most of the funding, with 65%–70% deal volume share in 2021

Horizontal and vertical business software have grown at a rapid pace over the last two years

Vertical business software growth is driven by larger number of deals, while horizontal business software growth is due to higher average deal values

Interest is growing in enterprise collaboration, events tech, conversational AI, and HR tech in horizontal business software

In horizontal infrastructure software, cybersecurity, DevOps and dev tools, and data management and observability are emerging themes

Edtech, healthcare tech, logistics tech, and e-commerce enablement are gaining traction in vertical business software

Indian SaaS has attracted a diverse group of investors in the last two years, with investors increasingly playing across investment stages

Top investors comprise ~35% of India SaaS investments by value from 2019 to 2021

Investors have launched several initiatives to strengthen their value proposition for the next generation of SaaS founders

In the future, Indian SaaS companies are expected to grow at ~30% CAGR over 2020–25 and double their share in the global market to 8%–9% by 2025

Winning formula for Indian SaaS founders

Successful SaaS companies showcase key strengths across three pillars:
- Vision and strategy: playing in a large, well-defined market with enough headroom to grow
- Winning approach: investing time in achieving product-market fit and optimizing pricing and packaging with appropriate GTM strategies
- Enablers: setting up a global organisation with an employee-centric culture focused on innovation and teamwork
As SaaS companies grow, they should focus on three key commercial areas:
- Pricing and packaging can drive increases in revenue and profit through suitable choices across price meter, discounts, and packages
- Entering adjacencies enables companies to continue their growth trajectory by venturing into new geographies or product segments
- Setting up effective channel sales can help improve efficiency and achieve scale as companies mature and supplement established direct sales channels
Pricing and packaging strategy consists of three key components: packages that offer the right coverage across customer segments, pricing levels that establish the correct market positioning, and price meters that drive value as usage grows.
Product and geographic expansion choices are typically determined by three common factors: market size and growth, the competitive landscape, and the regulatory environment. Companies should consider certain nuances:
- For geographic expansion, companies should focus on product-market fit and GTM, including price localisation in the target geography
- For product expansion, companies should evaluate cross-sell opportunities and use case synergies
Channel sales can be a powerful tool for SaaS companies to drive growth. However, no one-size-fits-all approach to indirect sales exists. Designing a powerful channel sales strategy involves making the right decisions across route-to-market (RTM) strategy, partner choice, program design, and coverage models based on product characteristics.

Leading SaaS companies exhibit a combination of key winning characteristics during their journey

SaaS companies typically have three commercial focus areas as they scale up

Within pricing, companies need to think carefully about packages, price level, and price meter—each of which has different levers attuned to pricing objectives

While creating tiers, companies need to consider user satisfaction to differentiate between table stakes and good-to-have features

Companies have multiple price meter options and can select the best suited one based on cost and customer preferences

Before expanding product portfolio or going to new geographies, companies need to evaluate market size, competition, and regulations

Success in a new geography is driven by suitability of product and price level along with a strong GTM motion

Opportunities for cross-selling, expanding to new customers, and bundling can help companies benefit from product expansion

SaaS companies need to carefully consider build, buy, and partner options before entering any new geography or product segment

Channel sales is a natural evolution for SaaS companies with scale, driving more partners and their involvement over time

SaaS companies can select the channel design based on the role that channel partners will serve

HighRadius has scaled meaningfully with a high-quality product, strong sales engine, and effective pricing

Ecosystem enablement

The Indian start-up ecosystem remains robust, with a strong base of funded start-ups and unicorns. An increase in engineering graduates and Internet users is expected to further support the growth of this ecosystem.
Specifically, for SaaS, India has a thriving ecosystem comprising 400+ SaaS investors, 500+ incubators and accelerators, and numerous communities and government initiatives to foster the ecosystem.
To further strengthen the growth of SaaS in India, the following initiatives are required across stakeholders:
- Government: Focus on talent skilling and demand generation, along with simplification of tax and IPO regulations
- Investors: Provide mentorship and publish playbooks along with ongoing fund-raising assistance
- Founders: Build communities for knowledge sharing and learning
- Corporates: Support SaaS through funding and partnerships with SaaS companies
- Universities: Incorporate vocational training in curriculum to produce graduates with SaaS-relevant skills
The talent demand-supply gap is a key constraint for future growth, with SaaS-specific talent demand expected to grow two to three times in the next five years. To bridge this gap, India can increase the supply in two ways:
- Increase the base of employable graduates through changes in university curriculum, introducing standardised certification courses and government initiatives for digital employment
- Reskill the existing talent pool through trainings, courses, and mentorship programs by founders, corporates, and the government
India has begun to develop pockets of strength in SaaS, specifically in horizontal infrastructure, vertical business, and SMB-focused SaaS. Its position can be further strengthened through ecosystem development, along the lines of other countries’ successful initiatives:
- The US and Canada have spurred SaaS growth through governments generating demand, corporates providing funding, and the industry developing communities for knowledge sharing
- Israel has successfully developed category expertise in cybersecurity through a strong talent pool with military backgrounds, strong engineering knowledge, and entrepreneurial mindsets, as well as government and university initiatives, including tax incentives and university-affiliated VC funds