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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Why Bain

Why Bain

Bain is a thought leader on major omnichannel topics, including the future of shopping, the modern retail organization, the power of omnichannel stores and the modern retail supply chain.
We have unparalleled experience working with leading retailers and brands to develop and deliver their omnichannel strategies, including adoption of Agile methodologies to fuel speed of innovation.
Our comprehensive, collaborative approach helps you structure your thinking and strategy around all of the complexities of omnichannel.

Qué esperar

Qué esperar

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Our Omnichannel Strategy Consultants

Anastassia Dobrinevskaia Associate Partner Munich

Lorenzo Ruggieri Partner Milan

Wooseok Shin Partner Seoul

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Our Insights on Omnichannel Strategy

Elements of Value®

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Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.

Related Offerings

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Divestitures and Spin-offs

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Minimize risk, maximize value, and leave separated businesses better than when they started.

Digital Strategy

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A winning digital strategy balances today’s needs with tomorrow’s opportunities. We apply our "Today Forward, Future Back" approach to deliver immediate, tangible benefits that propel you into your digital future.

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