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Six Sigma at your service

Lean Six Sigma is the bedrock of quality initiatives in manufacturing companies. Can this approach be used in service companies?

By Peter Guarraia, Gib Carey, Alistair Corbett and Klaus Neuhaus


Lean Six Sigma is the bedrock of quality initiatives in manufacturing companies. Can this approach be used in service companies? It already is, and Peter Guarraia, Gib Carey, Alistair Corbett and Klaus Neuhaus show how techniques long used by Motorola and Toyota can be used in your company.

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