Infographic The Automation Advantage in Retail Banking It improves costs, cycle times, and the customer climate. By Purna Doddapaneni, Roberta Berlinghieri, Jed Fallis, and Michael Heric Infographic The Automation Advantage in Retail Banking en Authors Purna Doddapaneni Partner, Dallas Roberta Berlinghieri Alumni, Milan Jed Fallis Partner, Toronto Michael Heric Partner, New York First published in abril 2022 Tags Automation Banking Business Process Redesign Customer Experience Digital Financial Services Service Operations Support Functions