Infographic The Automation Advantage in Retail Banking It improves costs, cycle times, and the customer climate. By Purna Doddapaneni, Roberta Berlinghieri, Jed Fallis, and Michael Heric Published on April 21, 2022 Infographic The Automation Advantage in Retail Banking en Authors Purna Doddapaneni Partner Roberta Berlinghieri Alumni, Milan Jed Fallis Partner Michael Heric Partner Contact us Tags Automation Banking Business Process Redesign Customer Experience Digital Financial Services Service Operations Support Functions