Infographic

What It Takes to Deliver a Great Customer Experience

Beyond customer surveys, companies should benchmark their capabilities and execution against best-in-class competitors.

By Paul Smith, Phil Sager, Erin Wallace, and Kirstin Simons

Infographic

What It Takes to Deliver a Great Customer Experience
en
Authors
  • Headshot of Paul Smith
    Senior Director, MyCX, Toronto
  • Headshot of Phil Sager
    Partner, Toronto
  • Headshot of Erin Wallace
    Director, MyCX, Washington, DC
  • Headshot of Kirstin Simons
    Senior Director, CX Commercial, London
First published in agosto 2025
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