Infographic What It Takes to Deliver a Great Customer Experience Beyond customer surveys, companies should benchmark their capabilities and execution against best-in-class competitors. Par Paul Smith, Phil Sager, Erin Wallace, et Kirstin Simons First published on août 18, 2025 Infographic What It Takes to Deliver a Great Customer Experience en Auteurs Paul Smith Senior Director, MyCX, Toronto Phil Sager Associé, Toronto Erin Wallace Director, MyCX, Washington, DC Kirstin Simons Senior Director, MyCX Commercial Acceleration, London Contactez-nous Mots clés CCO Insights CMO Insights Customer Experience