He has more than 10 years of management consulting experience with Bain, having worked with clients across North America, South America, Europe and Asia.
Phil is a recognized leader in customer experience transformations and the Net Promoter System℠, helping companies create lasting economic value by developing loyal customers. He has spoken at numerous conferences on these topics.
He has advised corporate and private equity clients in the retail banking, insurance, airline, industrial products, luxury travel, telecom, media and entertainment industries. His projects have spanned across many areas including customer experience and loyalty, merger integration, due diligence, turnarounds, performance improvement, negotiations and business unit strategy.
Phil is also passionate about post-secondary education and donates his time to developing the Young Engineering Alumni community at Queen's University and fundraising to support student initiatives.
He holds an MBA from INSEAD and a Bachelor of Science degree (honors) in Electrical Engineering from Queen's University.
- “Experience Is the New Product; Here's How to Manage It,” Etude, 13 juin 2018