Phil Sager
Partner,
About Phil
Phil Sager is an expert in Bain's Customer Strategy & Marketing and Mergers & Acquisitions practices.
He has more than 10 years of management consulting experience with Bain, having worked with clients across North America, South America, Europe and Asia.
Phil is a recognized leader in customer experience transformations and the Net Promoter System℠, helping companies create lasting economic value by developing loyal customers. He has spoken at numerous conferences on these topics.
He has advised corporate and private equity clients in the retail banking, insurance, airline, industrial products, luxury travel, telecom, media and entertainment industries. His projects have spanned across many areas including customer experience and loyalty, merger integration, due diligence, turnarounds, performance improvement, negotiations and business unit strategy.
Phil is also passionate about post-secondary education and donates his time to developing the Young Engineering Alumni community at Queen's University and fundraising to support student initiatives.
He holds an MBA from INSEAD and a Bachelor of Science degree (honors) in Electrical Engineering from Queen's University.
Phil Sager describes how reorganizing around customer episodes, instead of products or functions, can produce scalable results.
Recent Insights
- “Companies That Earn Customers’ Loyalty Outperform With Investors,” Snap Chart, October 2024
- “After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?,” Brief, April 2024
- “Banks Are Revving a Second Engine for Growth,” Brief, February 2023
- “Covid-19: Inspiring Employees during the Crisis and Beyond,” Webinar, May 2020
- “Phil Sager: Experience Is the New Product; Here's How to Manage It,” Video, May 2019