Case study
An institutional pharmacy company that delivers prescriptions to nursing homes was saddled with rising labor costs. Bain designed a new operational network and introduced industry-leading automation to hub pharmacies. Coupled with additional technology rollouts, this new system improved customer service and resulted in more than $100 million in direct savings.
Bain worked with Service Co. to implement a Full Potential Plan program:
Quality:
Service:
Savings:
"Our results demonstrated the benefits of scale combined with operational discipline, especially with regard to cost reduction initiatives that met or exceeded established goals. We substantially completed the Full Potential Plan, with the program reaching its targeted annualized savings run rate by year-end."
* We take our clients' confidentiality seriously. While we've changed their names, the results are real.