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      Report

      Luxury and Technology: Toward the Boutique of the Future

      Luxury and Technology: Toward the Boutique of the Future

      Technological advances can deepen the crucial relationship between customers and sales associates while improving the in-store experience.

      By Mathilde Haemmerlé, Charlotte Morizot, Joëlle de Montgolfier, Bénédicte Epinay, and Laurent Dhennequin

      • min read
      }

      Report

      Luxury and Technology: Toward the Boutique of the Future
      en

      Luxury goods houses are exploring new ways of using the latest technology in their boutiques, integrating it into the high-end human interaction and expertise that is at the heart of their brands, according to a new report by Bain & Company for the Comité Colbert, the trade association for the French luxury industry. Scaling up this deployment will require a deep cultural transformation of these maisons.

      DOWNLOAD THE REPORT (PDF)
      Industry

      Fashion and Luxury

      In a world governed by trends, stay ahead of the trends that matter most

      Authors
      • Headshot of Mathilde Haemmerlé
        Mathilde Haemmerlé
        Partner, Paris
      • Charlotte Morizot
        Senior Manager, Paris
      • Headshot of Joelle De Montgolfier
        Joëlle de Montgolfier
        Practice Executive Vice President, Paris
      • Bénédicte Epinay
        President and CEO, Comité Colbert, Paris
      • Laurent Dhennequin
        Director of Cabinet, Comité Colbert, Paris
      Contact us
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      First published in septiembre 2023
      Tags
      • Luxury
      • Retail

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